Helpful
Frequently Asked Questions
Answers to the questions clients ask most often before booking event rentals, delivery, setup, customization, and payment.
Booking & Process
How far in advance should I book?
We recommend booking at least 6-8++ months in advance for most event dates between October - May. We can accommodate quick turn around events pending inventory and production availability.
How does the quote process work?
Build a wishlist on our website or contact us with your event date, venue, guest count, and the rentals you are considering. We will review the details and follow up with a custom quote within 24 to 48 hours.
Do you offer packages?
We do not offer preset packages as all quotes are created custom for each event.
What's the minimum order?
Our rental minimum is based on delivery distance from 34237 and begins at $3,000 before labor, delivery and applicable tax.
- Sarasota: $3,000
- St. Petersburg & Tampa: $4,200
- Boca Grande & Lakeland: $4,700
- Naples & Orlando: $6,000
Final minimums and delivery fees are confirmed in your proposal based on location, venue access, rental scope, and timing.
Delivery & Setup
Do you deliver and set up?
Yes. Our proposals include delivery, professional setup, and post-event pickup. We coordinate with your venue and planner so install timing, access, and strike are planned before event day.
What areas do you deliver to?
We serve Sarasota, Tampa, St. Petersburg, Clearwater, Bradenton, Lakewood Ranch, Longboat Key, Siesta Key, Naples, Fort Myers, Boca Grande, Anna Maria, and nearby venues.
What if my venue has specific setup requirements?
Share the venue rules, load-in windows, floor protection requirements, elevator access, and strike timing with us early. We will account for those details in the rental plan.
Do you handle post-event strike and pickup?
Yes. We schedule post-event strike and pickup as part of the proposal so your team is not left coordinating rental teardown after the event.
Inventory & Customization
Can I see items in person before booking?
Contact us to schedule a consultation. For larger orders, we can arrange a showroom visit or send additional photos and dimensions for specific pieces.
Do you offer custom colors for draping?
We have a wide variety of drapery color and fabric selections in inventory. If we do not have what you are looking for, we can source your desired fabric and pattern. We can even have custom drapery printed for your event.
Can you brand items with our logo?
Yes. We offer custom dance floor wraps, bar wraps, gobo projections, and branded backdrops for corporate events, galas, launches, and activations.
What if an item I want isn't in your catalog?
Contact us. Not every available piece is posted online, and we can often recommend close alternatives or source specialty items for the event.
What happens if a reserved item becomes unavailable?
If a reserved item is damaged or unexpectedly unavailable, we will notify you quickly and recommend the closest substitute that still fits the design and scope of your event.
Payments & Policies
How do payments work?
A 50% nonrefundable deposit reserves your event date, with the remaining balance due two weeks before your event date. We accept major credit cards, Check, Cash, ACH transfers, Zelle and PayPal.
What is your cancellation policy?
If you decide to cancel for any reason the 50% deposit is non-refundable. A cancellation before two weeks prior to event date will result in no additional payment due to the invoice and the invoice is closed out. A cancellation the two week cut off will result in 100% of the amount paid as non-refundable.
Can I move my event to a new date?
If the date needs to be changed we will transfer the total amount paid to the new date up to one calendar year. If the date needs to be further out a 10% fee on the subtotal will be added to account for change in pricing and increased labor. Date Change would need to be make 10 days before scheduled event time.
Who is responsible for damaged rentals?
Clients are responsible for rented items during the rental period. If pieces are returned missing, broken, or in irreparable condition, repair or replacement charges may apply.